Consultancy & Problem Solving with CSS

19 Mar at 10:35 am

While we are most well-known for our asset management software solutions, our services do not stop there.

Drawing from our years of experience in creating and implementing software solutions, we have confidence in our ability to carry out a number of services for our clients. Whether it’s implementation guidance from our Project Delivery team, or hardware packages, we can provide our clients with a diverse range of services.

At CSS we want people to maximize the solutions they’ve invested in. This is why, with our clients, we keep a continuous and open line of communication starting from when they first express interest. This communication can entail software support, hardware implementation and management, or consultancy.

Today, we’re going to shine a light on our consultancy service.

Our consultancy process can be broken down into three core components which we believe encompass every possible concern you may have about your operational efficiency.

1. On-Site Visit

Our Project Delivery team will, on request, visit your site over the course of a few days, assessing any issues you’re currently facing. This could be something like labelling procedures, process flows, or hardware management. Whatever issue you’re facing, our team will document these obstacles and give you advice and guidance on-site to tackle these issues head-on. We believe connecting with our clients in this way allows for more direct communication and swift problem-solving.

2. GAP Analysis

Following on the on-site visit, we will take our observations and documentation and compile them into one comprehensive document. This GAP Analysis covers every single aspect of what our team documented over the course of their visit from warehouse management, to labelling, or even missing steps in your processes.

Once we’ve prepared your GAP analysis, we’ll send it over for you to review and we can then start the process of taking your organisation to the next level.

3. CSS Processes

While it’s important to recognise obstacles in potential areas of improvement, it’s equally important to address these obstacles before they become a major problem. Doing so as soon as possible minimises the long-term effects these issues could have on your operations.

This is why our consultancy process addresses issues and provides you with scalable solutions and suggestions which we can help you implement. These solutions can be as simple as ordering updated hardware, soliciting refresher training sessions, or even updating what sort of labelling solution you use. Naturally there can be larger issues to resolve such as workflow processes or data migration. Regardless of the scale of the obstacle, our Project Delivery and Implementation team will work with you every step of the way.

Whether it’s qualitative analysis or quantitative figures and statistics, our consultancy provides you with a vast suite of data enabling you to take control and maximise the efficiency of our solution.